If you plan on using your Gmail account in Outlook most of the time, it makes sense to set it as the default. In Outlook, go to File > Info > Account Settings and click Account Settings in the dropdown box. On the Email tab, click your Gmail address and choose Set as Default. Outlook will open this by default from now on.
Hi niktaylor, to better understand the issue, we need to collect some information below: 1. Regarding “ i have changed the policy in 365 admin to two years”, please provide the detailed steps about how you change the ‘1 year to archive’ to ‘2 year to archive’. A screenshot about the retention tags in the retention policy.
For example: to upload screenshots, select the use rich formatting button in the forum, and then click insert /edit media like the picture shows below: tips: please mask your private information in the screenshots. Regarding “ still the emails in out look are archiving after only 1 year”, does ‘ out look’ mean the outlook desktop client or owa ? If the former, let us know your outlook version such outlook 2016 16.0.6001.1073 (for windows) or outlook 2016 for mac 15.21.1. To get it: click file- office account (for windows) or outlook- about outlook (for mac). Regards, larry. Hi nik, thanks for your updates. To further investigate it, please let us know the points below: 1.
When did you change the retention policy from ‘1 year to archive’ to ‘2 year to archive’? As i know, the retention policy need some time (about 7 days) to take effect if we don’t run the start-managedfolderassistant command to force it to take effect instantly. By saying “ it is still archiving message that are only one year old”, do you mean that you have noticed emails which only one year old have been moved to archive recently? Upload a screenshot about your policy lists as the picture shows below: to upload screenshots, select the use rich formatting button in the forum, and then click insert /edit media like the picture shows below: tips: please mask your private information in the screenshots before uploading.
Regards, larry. Hi nik, thanks for the updates. Based on the screenshot, it should because the emails have been assigned the ‘ folder policy-1 year to archive’ which belongs to personal tag. I’d like to explain that the ‘ default 2 year move to archive’ retention tag is a default policy tag which is applied to emails automatically by default. However, personal tags or folder tags (retention policy tag) will override default policy tags. More information about the three types of tags can be found in the thread below: so i suggest you create a personal ‘ 2 year move to archive’ tag to add to your custom retention policy re-assign the custom retention policy to your mailbox assign the personal tag to the folders manually (also can refer to the thread above i mentioned).
Note: run the start-managedfolderassistant -identity 'user name' command in exchange online powershell after re-assigning the custom retention policy to your mailbox. More information about the command can be found in the article below: to connect to exchange online using remote powershell: the picture below is for your reference: if you encounter any problem during the procedure or still encounter the issue after that, feel free to let us know and we are glad to further assist you. Regards, larry.
Retention policies typically cover a range of time. For example, in the image below, available policies include 1 Week Delete (7 days) and 1 Month Delete (1 month). Also available are longer term policies such as 1 Year Delete (1 year) and 5 Year Delete (5 years).
For a very important message or folder, select Never Delete (Never). Archive policies can range from Personal 1 year move to archive (1 year) to Personal 5 year move to archive (5 year). You can also choose Personal never move to archive (Never).
A retention policy might permanently delete messages, or it might move them to your Deleted Items folder. If you see a retention policy description that says Delete (Temporarily recoverable) you can use Recover deleted items to recover the messages.
How long the items are recoverable is managed by your organization’s administrator. The default period is 30 days. See Recover an item that’s no longer in your Deleted Items folder in. When you recover an item that was removed by a retention or archive policy, you have to either put it in a folder that doesn’t have a policy associated with it, or remove the policy from that item after you recover it. Otherwise, the item might be removed again.